Avianca hasá #everythingtofallinlove, This is the concept of the new campaignña and north brand launched on 18 April at the Avianca MRO in Rionegro, with the presence of the president of the companyñía Hernán Rinkón.
leaving behindás some months that during the 2017 affected its image or put Avianca in the eye of opinionón pública, It seeks to re-fall in love with its clients with a new campaignñbecause one of its main objectives is to continue being the airlineínea líder of Colombia and the máimportant s of the regionón.
Avianca to the dítoday operates 107 destinations in Américh and Europe with an expansion planón which includes the new routes to Munich, Chicago, Newark, Houston, Santa Cruz and Asuncionón, all of these from Bogotá. further, spaghettién startán routes to Boston and Orlando from the San Salvador HUB, Orlando and Cordoba from Lima and a new route between La Paz and Cusco.
With the concept Everything to Fall in Love, the airínea wants to reinforce its image as aerolínea legacy, offering a complete service, personalized and without surprises in your rates (as another of his campaigns saysñas).
With the increasing núaerosol grouperílow cost lines, Avianca look forá continue operating with the same concept of its entire history and thusí, «avoid» having to think about a transformationón of your line of business.
This is an Aerol bet.ínea for being an aerolíworld-class line and we were invited to the launch event of this campaignña.
#everythingtofallinlove
At the Avianca MRO at Jos Airporté Maríto Cordoba in the city of Rionegro that serves the city of Medellín, comes trueó the launch of the campaignñtogether with the main authorities of Avianca as well asén Colombian press, international, clients and special guests.
Avianca has promoted a transformationón a través of inversesón in fleet, new technologiesías, innovación and evolutionón. Además, una transformationón in service culture, where I spent itóHow do people feel about what they do?, is reflected in the attentionón.
https://youtu.be/lKaR5CdPliw
With a faceón focused up to the añO 2020, the airínea seeks to be the airlineíLatin American route preferred by world travelers.
Digital
Inside the fieldña, Avianca points to digitalizationón, to be a friendñía digital that flies airplanes and aceí provide an exceptional experience.
With inal entertainmentámbrico in its fleet of Airbus A318, clients canás access this system and enjoy from m devicesóvillas forínaughty, series de televisionón y música.
Spaghettién in the búquest to be pioneers in technologyía, Avianca implementsó your first chatbot on Facebook Messenger called Carla, improvements to your website and a new versionón de su applicationsón mówill.
within this framework, in the prówe moan 2 months the aerosolídon't startá tests on an Airbus A320 to have Wi-Fi service in its fleet for the first time. This is the implementation processón tomará at least 2 años and beá installed in más de 80 airplanes throughout the airínea.
Service
To achieve the objectives of the campaignña, for the airíCustomer Service and satisfaction are fundamental.ón at all levels of users.
Hereí Avianca will maintainá its full service concept, where customers do not pay extra for food, cabin luggage or in-flight entertainment.
Spaghettién the aerolínea highlights its VIP services, where an Executive Cabin on Sunday flightséaesthetic and international with more comfortable seats, menú especial, amenity kit and VIP lounge around the world.
Innovación
A fundamental point for éAvianca success, Eastá in his fleet. That is why it has one of the largest fleets.ámodern s of Américh Latina and recently startedó incorporate itón of más new aircraft of the Airbus family the Airbus A320 and A321neo.
To keep customers satisfied, punctuality and safety is essential. For them, Avianca's MRO, the mámodern s of the región, Eastá gifted with the más advanced technologyía for major aircraft maintenance, repairón of components and formationón of experts in engineering processesía and aviónica.
Finally, at the Center of Operational Excellence – CEO, the airínea trains with the más violas isáseparate or personal. This center has a School of Operations, Maintenance School, Flight simulators and áadministrative areas of the Operations and business units of Avianca Cargo and Avianca Services.
El Airbus A321neo
Inside the launch event of the new campaignña, Avianca officially presented the más new avión of his fleet.
With marriageícula N759AV, this A321neo has barely 6 months since I enteredó to Avianca's active fleet. his núserial grouper is the MSN 7770 and is propelled by 2 motores LEAP-X1A32.
The charactersístatics of the new versionón NEO of the A321 están mainly in the engines (New Engine Option) that generate up to 25% Less emissions than the competitionás close and even a 6% savings in fuel consumption. The rest, as well as cockpit, systems and sharklets stays the same.
The A321neo is a fundamental part of Todo Para Enamorarte, since in this a campaign is launchedña secondary school that is also looking forén make your internal client fall in love, their workers.
In this avión and on all aircraft in the Avianca fleet it will be installedán special plates with the names and positions of all más de 19.000 employees working in all subsidiaries, except Argentina and Brazil, for now.
with this detail, Avianca giveá recognition of the hard work of all its collaborators whoía a día isán in charge of making customers fall in love.
An additional difference that the new NEOs have in Avianca isá inside. Passenger seats have a new designñor auto tilt, USB ports and new individual LCD screens, which offers a new flight experience for customers.
It's avión currently operates within Colombia exclusively, but in the prónext weeks startá to fly to the United States, launch market for this product. Equally, in the prónext weeks to arriveá the first NEO model to Centro Américh for the HUB of El Salvador.
How can I contact the Avianca Aircraft Maintenance Department in Colombia?? I am interested in some proposals for the Avianca Colombia Maintenance Center, by innovation issues for the services they perform.
I await your answers. Thanks in advance.
Hi, Tony, I don't have that information to help you..
Buenas tardes, reading the post about the modernization of the Avianca fleet, I want to tell you that Avianca is using AIRBUS planes 321 where there is no business class. The cabin is exactly the same in economy and in executive which seems tremendously unfair to me because those of us who fly in executive do not have to pay an executive rate when they are giving us equally uncomfortable seats as in economy class. My question is why do they do this?? Why do they allow it?? It has happened to me lately on flights from Bogota to Cartagena and from Bogota to San Andres, by plane with license plate N805AV and another plane also Airbus 321 from Avianca that I don't remember the license plate but it was exactly the same. Why do they have to do this that seems very unfair to me. Thank you very much and if anyone can answer I would appreciate it.
It's normal in the industry, a differential service is offered, but in the same seats.