Know whaté actions and measures taken by the airlinesíwhen problems arise with passengers known as disruptive or colloquially, problemáticos. Photo flyertalk.com.
Due to mental imbalances, for not liking the seat or food, due to delayed flight or simply being drunk, día a díto the airíairlines have problems with disruptive passengers.
Spaghettién called problem passengersáticos, idiots or any other adjective, It is a reality of the industryéarea and it seems that it is growing or más aún on dates like Christmas and end ofñO.
In this context, we review hereí the actions and protocols that the aerolíguidelines apply to control these unpleasant and even dangerous situations to me.ás de 31 thousand feet high.
Aerolídisruptive lines and passengers
Before moving on, It is important to indicate that the protocols are quite stableástandard in the industry, but couldían vary from aerosolíne in airídeny yourselfún halfíinternal or country ethicsís of nationality of the same.
levels
The aerosolsídimensions determine the complexity of the situationón based on a scale:
- Disruptive passengers at the airport: In this case, passengers are warned once they board the aircraft to maintain a calm attitude during the flight..
- passengers who «they cross the line»: In this case, the passenger may be denied boarding or, if it happens in flight, they will be notified.á the captaináaircraft no., who to takeá the measures considered necessary based on the situationón.
- Any aggressionón física: In this case, progressive use of force can be made..
Protocol
And tégeneral terms, when the level is activated 3, the steps to follow by the crewón are the following:
- Notify the Captainán of the aircraft on the situationón.
- Try to calm the passenger.
- Limit access to what bothers or generates the same attitude.
- In case of aggressionón fíIf you do not respond and ask the passengers on board for help to control the passenger.
- subdue the passenger, In this case there are wives of plástatic on board airplanes, pudéusing other means such as laces, straps, etc.
- While this is done, the captainán of the flight to takeá I decided itón to detour to the airport más they seek, requesting priority and notifying local authorities.
- once on land, police personnel tackleá the aircraft and carryá passenger detained.
laws
Bath byeís has different laws, so what happens to the passenger afterés de la situationón dependá purely from this.
some paíthey have prisonón up 2 años for disruptive passengers, while others paíyou are like Ecuador, require the aerosolíairline or staff file a lawsuit so that the justice system can take concrete actions against the passenger.
Finally, when these events take place, passengers are placed on a blacklist, to prevent themá fly again in this aerolínea and in other cases, I won't be able toán return to flying in general.
