Quito Airport is 5 stars by SKYTRAX

The Quito Mariscal Sucre International Airport was awarded and certified with the 5 quality stars awarded by SKYTRAX as regional airport.

From London, United Kingdom and in a virtual ceremony, Quito Airport, Ecuador, has been certified today as a global regional airport of 5 stars by SKYTRAX, the organizationóinternational ratingón of transport toéreo.

At the qualificationsón of 5 Airport stars are a mark of distinctionóNo quality for an airport, and honor themávery high standards of product and personal service in the different categoriesíthose of evaluationón in the airport surroundings. The Quito International Airport today becomes the úonly airport in the Américh in achieving certificationóAirport number 5 stars.

Quito airport has recently renovated the áCheck-in area for national and international departures, including renovated shops and restaurants, bañrenovated rooms and an impressive information deskón for which the designñor is based on traditional Ecuadorian dance around the «Chahuarquero».

The check-in space alsoén has a range of new seats with charging facilities, upgraded flooring and information screensóflight number. The airport tooén isá bringing a taste of Ecuador's vast biodiversity to the terminal with a variety of living walls and gardens planted among the árest areas. The access roads to the airport alsoén have been tastefully landscaped and renovated in the úlast 18 months.

In the áentrance areas, isá renovating the main international food court, and similarly, the facilities areán revitalizing with new interiors and facades. At ágift scopeéstic, the appearance of áshopping area isá inspired by a local market square.

In the prówe cry months, customers findán improvements in waiting rooms, new áplay areas for childrenñy-axis spaces for mothers and babiesés. For animal lovers, the airport has recently introduced several pet areas.

An important factor in the qualificationón of 5 stars at the airport is the overall comfort and efficiency of the travel experience, that alsoén offers a high level in Quito. The airport offers excellent wayfinding systems.óno informationón a través from all parts of the customer journey, and this includes security and immigration processing times.ón live, excellent guíace of informationón transportation and detailed maps and directories of service facilities, shopping and restaurants.

The personnel service isá above the average for the regionón, and customers findán that the greatestíthe staff speaks good englishés; This is high level for key frontline personnel.ínea in shops and restaurants, and in security and immigration positionsón.

A particularly strong factor for Quito is cleanliness and presentation.ón of terminals, offered by some of theáseparate más high outside of Asia and isán close to the quality levels of the best práinternational ethics for the greatestíof customer contact points.

The first auditoríat the Quito Airport was carried outó in november 2015, where he first obtained the categoryíto of 4 stars. Since then, The airport has received this award for four toñconsecutive ones, implementing a series of improvements in services articulated around the «Factor WOW» customer focused to maintain this categoryía. Since the opening of the Quiport airport, it has implemented a continuous improvement program that includes, among other inputs, recommendations made by SKYTRAX, which has allowed us to obtain the fifth star.

airports 5 stars

Nextón, the list of the 13 airports 5 stars of the world according to SKYTRAX:

• Quito International Airport – Ecuador
• Baku Heydar Aliyev International Airport – Azerbayán
• Changi Airport – Singapore
• Chubu Centrair Airport – Japón
• Haikou Meilan Airport – China
• Hamad International Airport – Qatar
• Hong Kong International Airport – China
• Incheon International Airport – South Korea
• Munich Airport – Germany
• Platov International Airport – Russia
• Salalah International Airport – Aboután
• Shanghai Hongqiao International Airport – China
• Tokyo Haneda Airport – Japón