Today we reviewáthey are the plans, desafíos and strategies Avianca for the future 2023, advancing in its transformation processón.
Restarting its operations in the midst of the pandemic and at that time within a process of Capíleakage 11, the airínea Avianca has been evolving, changing its line of business in a process focused on being moreás profitable and attract más travelers looking to personalize their trip while paying less.
In this way, in this blog I come withátelling them what have been the pillars of this transformationón, where one of his más important changes occurred with the new chairs and configurationón in the A320 fleet since 2021. And reunionón of mediaón with him CEO of Avianca Adrián Neuhauser in Bogotaá, We were able to learn in depth about the current situation and future of the airline.ínea.
Avianca towards the 2023
Pen esta transformationón it was not given sóit in the seats and it has also occurredén in process improvements, acquisitionóno. of technologyíto better respond to the complaints of its users, menú on-board sales and much más. Así Avianca already embarks on the plans of the 2023.
But before reviewing what will be givená at 2023, Let's review some important indicators of what you achievedó Avianca during the 2022, just fulfilling 103 of history:
- Shareholders announced agreement with GOL's controlling shareholder to create Grupo Abra.
- Throwing of 21 routes, in its greatestífrom point to point without passing through Bogotá.
- Simplifyófleet number with the departure of the ATR and the Airbus 330; the airínea operateá úAirbus only 320 and the Boeing 787 Dreamliner.
- Reconfigurationón of 65 Airbus aircraft 320 to offer 20% más capacity with 3 differentiated seats.
- Updateón and simplificationón of the tariff scheme to offer 4 sizes in América (XS, S, M, L) and 5 sizes to and from Europe (S, M, L, XL, XXL).
- Launch of the new onboard sales service for Am flightsérich from the 1 from December.
- Más de 15 new additional services (ancillaries) that allow you to customize your trips.
- Más de 1.400 employees for customer service.
- Reductionón and 75% the time of refunds to less than 30 días y más de 90% of applications were processed.
- Avianca Cargo announcementó incorporate usón of 3 a 4 A330 P2F aircraft for 2024.
Avianca has an operationón and 24 paíyou are flying to 67 Destinations, with 129 routes and más de 3.800 weekly flights, of which 91 routes and 3.000 flights are only in Colombia. In context, Avianca currently mobilizes theño más de 22.6 millions of travelers and the challengesíthem tooéthey are not abundant.
price of aviation fuelón a 45% máyes dear, inflationón and Américh latina, strengthening of the dólar and competition are some of the obstaclesáasses that the aerosolínea and the industry in general are currently going through and shapingán the 2023, más aún for Avianca what awaits with the actionóno. of appealón get your plan approved Viva.
Specific, for him 2023 The main axes of Avianca areán the following:
- ConsolidacióAbra Group number.
- Joint application with Viva to be part of the same business group.
- Launch of más de 20 new point to point routes.
- Finalizationón of the reconfiguration projectón in the A320 fleet.
- Incorporate usón of the fleet (16 A320 NEO, 11 A320 CEO y 3 B787).
- New updateón of our size pricing scheme.
- Start-up of phase II of the on-board sales service.
- Launch of Avianca On Air: in-flight entertainment service.
- New Avianca.com website to improve customer experience.
- OptimizationóNo. of the refund process.
- Strengthening of LifeMiles.com.
- Consolidación of cargo business.
- Increase in frequencies in key markets with a better productás robust, además to incorporate new destinations, with a growth in cargo capacity of 10%.
¿Whaté we have for Ecuador?
how do you know, the objective tooén is to communicate about what is coming for our countryís on connectivity issues, That is why I can share the following:
- Market Share: 33%
- Weekly Frequencies:250
- Passengers to October: 2.328.046
- Collaborators: + 600
- tons of cargo: 2.886.344
- Ruta's judgmentéstatic: 6 (Quito, Guayaquil, Cuenca, Manta, San CristóBal and Baltra)
- Direct international routes: from Quito to Bogotá, San Salvador, San José, Buenos Aires; from Guayaquil to Bogotá, to San Salvador, Lima and New York
¿Whaté new routes will beán to Ecuador? I asked the question and this is the answer:
7 new routes to fly más in December and January
| Start date | Route |
| 8 from December | Bucaramanga – Miami* |
| Pereira – NY* | |
| Pereira – Miami* | |
| Averageín – Pereira* | |
| 10 from December | Santa Marta – Miami* |
| 10 of January of 2023 | Cartagena – São Paulo |
| 11 of January of 2023 | Cartagena – Santiago de Chile |
*seasonal operations
15 route reactivations:
| País | reset date | Route |
| Colombia | 8 from December | Cartagena-Miami* |
| 9 from December | Cartagena-New York* | |
| 9 from December | Cartagena-Bucaramanga | |
| 8 from December | Cartagena-Cali | |
| 10 from January 2023 | Cartagena-Pereira | |
| 9 from December | Averageín-Orlando* | |
| 8 from December | Averageín-Cancún | |
| 9 from December | Averageín-Riohacha | |
| 8 from December | Cali-Miami | |
| 8 from December | Cali-New York* | |
| 8 from December | Cali-Santa Marta | |
| 8 from December | Barranquilla-Miami | |
| Costa Rica | 8 from December | San José-Delún |
| 2 from December | San José-Washington | |
| Ecuador | 15 from December | Guayaquil-Lima |
*seasonal operations
Good evening, Do you know something about the new seating configuration of the Avianca B787-8?, since now in the flight purchase process they offer 3 types of seats as in the A319 and 320.
Do the pluses have more space than the economy in this 787?
Thanks.
Hi Jamie, from what i could find out, the chairs in the Boeing 787 they are the same, what they did is to simplify the rate families, where the most expensive becomes what we know as Business.
With the theme of ground operations, What is known about the SAI holding that operates in several bases in Colombia.
Hello Ivan, I haven't heard anything about it so far
Hi Nicolas, When does the London Cali London Route start operating????
Hi Luis, I haven't heard anything about that route yet, They only fly it from Bogota.
resume the Havana-Lima/Lima-Havana route
resume the Havana-Colombia/Havana route.
resume the route lima/Mexico df.
Let's hope they do it soon.
As long as they don't give better long distance service, example, Bogota – Montevideo, where the service on board is super low cost, they will lose traffic to COPA, they can't be so stingy and/miserable and not give anything to eat…..and with what they charge they can give a meal on board….become a low cost, you have to announce it and not hide it.
In fact, They have been clear in communicating that they have adopted low cost measures in their operation on flights of up to 6 hours. In those with the longest radius, keep your previous service.
Hi Nicolas. New routes to Europe from Bogotá, if you know something? years ago they said of Rome or Zurich. They also need to reactivate the route to Munich. Thanks
Hi Matias, at the moment nothing new, there was only talk of strengthening the routes that already operate, but how do you know, more will come 787, so surely some new route is cooking.
Avianca On Air has not yet been implemented? I think they should implement that before offering flights of more than 4 hours without entertainment. But some planes have wifi if I'm not mistaken or not?
It is in trial period. The 4 flights that I had with them this week had the Wifi, but they tell you that it is in tests.
Avianca will resume the Bogotá-Ipiales route?
Hello there! I haven't got any information about it., It seems to me that they are working there in alliance with Easy.
Load Ecuador…. 2 millions 800 thousand tons? It seems to me that this is not correct
It will be a historical accumulated? I will ask for clarification of that number.
How sad to see a large international line secretly become a low cost. The Eframovich disaster was serious. Greetings
Thanks for your comment Alfred..