Post-pandemic, there has been an increase in incidents with disruptive passengers, generating great concernón in the industry aéarea led by THERE IT IS. ABC11's photo
The cases are repeated and the news is filled with these events with photos or vígroups of passengers fighting among themselves or attacking airline personnelídenies, ¿but thaté can be done to reduce these events?
La Associationón International Transport Aéreo (THERE IT IS) publicó a new yearáanalysis showing that incidents of reported unruly passengers increased in 2022 in comparisonón with 2021. by IATAó that más states assume the authority necessary to prosecute passengers under the Montreal Protocol 2014 (MP14).
Disruptive passengers increase
The figures máRecent studies show that it was generatedó one incident with unruly passengers for every 568 flights in 2022, versus one for each 835 flights on 2021. The categorizations más common incidents in 2022 were default, verbal abuse and intoxicationón (alcohol). Incidents of abuse fíThey are still very rare, but they had an alarming increase in 61% during 2021, happening once every 17,200 flights.
Although incidents of non-compliance initially decreased afterés that the mandates of face mask in the majoríto flights, the frequency startedó to increase again throughout 2022 and finishedó the Año one 37% más that in 2021. The examples mácommon failures were:
- Smoking cigarettes, electronic cigarettesónicos, vaporizers and inhalation devicesón in the cabin or bathroomsños.
- Failing to fasten seat belts when instructed.
- Exceeding the carry-on baggage allowance or not storing luggage when applicable.
- Consumption of alcohol purchased at duty-free.
¿Whaté Can be done?
There is a two-pillar strategy for the zero-tolerance approach needed for disruptive passenger behavior:
- Regulationón: Ensure that governments have the necessary legal authority to prosecute unruly passengers, regardless of their state of origin and have a series of coercive measures that reflect the seriousness of the incident. Such powers exist in the Montreal Protocol. 2014 (MP14), and IATA urges all states to ratify it as soon as possible.
- Till the date, nails 45 nations comprising the 33% of the tráinternational passenger transport have ratified MP14.
- Orientationón to prevent and reduce incidents: prevent incidents throughés of collaborationón with industry partners (like airports, bars and restaurants and duty free shops), included, for instance, liveñace of awarenessón about the consequences of undisciplined behavior. Además, share the best práctics, including trainingón, so that the crewón reduce the intensity of incidents when they occur.
These situations expose a risk to flight safety and also generateén additional costs to the operations of the aerolídenies when the situationón scale at levels that the aircraft must deviate from its original route towards a airport alternative for the police authorities to intervene with these passengers.
It is important that the recommendations given are applied and offer the flight crews all the support and support so that complaints in case of aggressions are dealt with in a timely manner by local authorities and the strict weight of the law is applied to set precedents to reduce these events..
¿Whaté they make the aerosolsínegotiations with disruptive passengers?
