the airínea Avianca Ecuador has offered protection optionsón for passengers affected by the suspensionóEquair's number of operations.
After the unexpected closure of the airline's operationsíecuadorian nea Equair, last themás aerolíEcuadorian national lines have announced their protection plansón for passengers affected from 30 September 2023 onwards.
concretely, in this publicationówe will not talk about Avianca who have spoken about the measures to be takená each one to be able to support the industryénational area in the face of this complex panorama, that comes within weeks of travel seasonás high of añO.
Protection planón Avianca for Equair passengers
In an interview during the afternoon of 30 September with Juan Francisco Ortiz Country Officer de la aerolíne in Ecuador, they tell usó what «Avianca offers a protection planón for direct Equair passengers at airports where both aerolílines operated. To do this, we invite Equair users to approach the 1 al 31 October to fly a día before or the same díto the flight. It should be noted that these spaces are in standby mode and subject to availability.».
To make use of this protectionón, users canán obtain protectionón subject to space 1 al 31 October (can be extended for later dates), travelers dutyán present your printed tickets for boarding on available flights. The protectionón includes luggage 23 kilos and 10 hand, same conditions of Equair.
About políprotection ethicsón to passengers:
- Applies to customers with tickets or confirmed reservations between 1 and the 31 October.
- The protectionóFree subject to space will be madeá in person at the airport on día previous or the same díto the flight.
- The spaces areán subject to availability of chairs.
- Affected customers must present proof of their ticket or confirmed reservation.
- be allowedá 23kg checked suitcase and 10kg hand luggage subject to space.
- No changes or returns apply.
Equally, within the commitment to the país, Juan Francisco Ortiz commentsó that there is the possibility of adding más planes and frequencies if the demand if soí It deserves it.
On the other hand, Maria Carolina Cortes Vice President of Corporate Communications of Avianca, commentó to this blog that «Avianca regrets the closure of Equair, since the closure of an actor always produces uncertainty and doubts in the sector, but that the aerosolínea now focuses on seeking to guarantee transportation toéinmate in Ecuador so that users can travel affecting their plans as little as possible.
I respect whyé Avianca perform an actionón of this magnitude at no cost to passengers, he commented.: «It's a good prásolidarity ethic that exists in the industry and is something similar to what happened with Viva and Ultra Air, where as Avianca we protected más de 221.700 passengers and their más 190 we did it at no cost, generating 175 additional flights throughout our network»
