Today I am going to tell you whaté kind of compensate usón you should receive if your flight is delayed or canceled international the giftéstic in Ecuador. Reference photo
Any day can happenía, anywhere and on any airíne that you flight is delayed or canceled, and for this the aeron authorityálocal utica has prepared a series of measures that the aerolísteps must be followed to protect and compensate the user.
Today in this post we will review the specific caseíI stay Ecuador, so if you are a reader from another país, I recommend you consult directly with the Aeron authorityáutica local.
Make up for itón if the flight is delayed or canceled
Recently, this informationón was updated by the DGAC, from what it seemed to meó important to share it with you.
First we must understand that delays and cancellations are not always attributable to the carrier., for example bad weather, but in other situations such as delay in the arrival of a crewón, sí is attributable, in this and other cases, the aerosolsíneas mustán compensate passengers in the following way:
Make up for itón international flights
| Reason | Make up for itón |
| Delay when starting the flight greater than 2 hours and less than 4 hours | The passenger has the right to refreshment and communication.ón free in the middle más idóneo, equivalent to a phone callóonly one that does not exceed three minutes, to the place of electionópassenger number. |
| Delay when starting the flight greater than 4 hours and less than 6 hours * | It is dueá provide the user withás of the above, foods (breakfast, lunch or dinner), themselvesún the hour. |
| Delay when starting the flight greater than 6 hours | Además of the above, the aerosolsíneas mustán provide accommodation and transfer if it is necessary to spend the night, Or refund (immediately if you are not in your usual place of residence), at your choiceón the passenger voluntarily agrees to prolong the wait when, unless the passenger foresees that the flight will take place within a reasonable time and cover the 25% of the cost of the unfulfilled section. |
| Ticket oversale | If an agreement is not reached with the passenger, the airíno dutyá compensate with a sum míanima equivalent to 25% of the unfulfilled journey, payable in cash OR in any other form accepted by the passenger; for which to multiplyá the net value of the ticket paid for the relationshipón between distance of said path over the total distance. |
| Tránsites and connections | The above compensations beán applicable to passengers in transit or connectionón who cannot continue their trip for reasons attributable to the carrier. |
| Interruptionsón of transportation * | If the passenger does not opt for the refundón of the proportional part to the uncovered section, has the right to compensationón for the delay suffered until the resumptionón of the trip according to those considered for delay in the start of the flight. |
| Cancellations * | When the carrieréprisoner decides to cancel the flight with the passenger having confirmed the reservation, without having refunded the net value of the ticket, Nor would a replacement flight have been obtained for the same day.ía, be paidán lodging and transportation costs. Además, If there is a delay before cancellationóflight number, the passenger receiveá compensation provided in case of delay |
| Diverted Flights * | When the carrier must operate from/to an airport other than the one for which theó the reserve, dutyá bear the costs of transporting the passenger to/from the second airport, either from/to the airport for which youó the reservation OR from/to another place close to the one agreed with the passenger. |
Make up for itón domestic flights
| Reason | Make up for itón |
| Delay when starting the flight greater than 30 minutes and less than 3 hours | no matter the cause, The passenger has the right to refreshment and communication.ón free in the middle más idóneo, equivalent to a phone callóonly one that does not exceed three minutes, to the place of electionópassenger number. |
| Delay when starting the flight greater than 3 until 4 hours * | Además of the above, should beá provide the user with food (breakfast, lunch or dinner), themselvesún the time of the event. Además will be deliveredá a special discount 10% when purchasing your next ticket. |
| Delay when starting the flight greater than 4 hours * | Además of the above the aerolíneas mustán provide accommodation, if necessary, and cover transportation costs, The refund (immediately if you are not in your usual place of residence), at your choiceópassenger number, unless the passenger voluntarily agrees to prolong the wait when it is foreseeable that the flight will take place within a reasonable time and compensate with the sum míanima equivalent to 25% of the value of the missed route. |
| Ticket oversale * | If an agreement is not reached with the passenger, the airíno dutyá additionally compensate with a sum míanima equivalent to 25% of the unfulfilled journey, payable in cash, Or in any other form accepted by the passenger, for which to multiplyá the net value of the ticket paid by the relationshipón between the distance of said journey over the total distance. |
| Tránsites and connections | The above compensations beán applicable to passengers on trásite or connectionón who cannot continue their trip for reasons attributable to the carrier. |
further, in cases of overselling, cancelacióNo flight delay of more than one hour due to causes attributable to the airlineínew operator; users of domestic flights canán request endorsement of your ticket to travel on another airlineíconfirms the Protection Agreementónumber of passengers subscribed and according to the availability of spaces and schedules.
Spaghettién, I leave you a tutorial on whaté What to do if your flight is canceled:
Good Morning,
I am an elderly person. The last day 13 In June I had a flight scheduled on the GYE-FLD-ATL route to attend my granddaughter's wedding. The flight was canceled due to weather problems at the Fort Lauderdale airport., where I had the stopover before arriving in the city of Atlanta . The airline promised to return the full value of the ticket at that same moment., However, since it had been purchased through the RUMBO.ES website, they returned the entire ticket to them.. Now I make the claim to RUMBO and they tell me that the airline has NOT returned the values but only for the GYE-ATL route and not for the return flight. (How was I going to return if they never shipped me??). I have sent the refund vouchers for the full payment that SPIRIT has made to RUMBO, but they don't give me a solution. The RUMBO company where the ticket was purchased (online) is in Spain (It was my daughter who lives in Madrid who managed the purchase through this company). To which instance should I appeal?? What are each of the companies involved in this flight obliged to do?? I need an immediate refund of my entire ticket, bought with a lot of effort from my retirement payment in Ecuador.
The problem is that you did not make the purchase in Ecuador., but in a company in Spain, in doing so, You would have to take legal action there., here in Ecuador I don't see many instances to do it. I'm sorry, but for now I recommend you insist until you get the return you expect.
Hi Nicolas, The query is the following: Buying a direct flight, and the airline decides to cancel the route and reschedule the itinerary, what happens there? In this case it is the Gye-Cartagena route; When they launched the frequency, make the purchase to fly in October, and now I have a flight with a stopover via Bogotá. “It's like the Gye-New York direct route, cancel it” by making the direct purchase and send it via Bogotá. What originated is With Avianca.
Some compensation is received?
Best regards from Machala
Hi Eduardo, if you were notified of the itinerary change in advance, no compensation applies. It would be different if on the day of your flight they canceled it just then..