Rights and obligations of passengers

Today we are going to know whoáthey are the rights and obligations that we, the passengers, We have as transport userséprisoner in Ecuador.

I am going to share with you the updated list of the rights and obligations that transportation users have toéinmate must receive and comply with when taking a flight in Ecuador, if you are a reader from another país, I recommend that you consult this information directly with the Aeron authority.álocal competent authority.

In another installment we review what you must receive as compensationón if your flight is delayed or canceled, you can read it hereí:

¿Whaté you should receive if your flight is delayed or canceled?

Rights and obligations of travelers

Complementing the informationón shared arrives, we must alsoén know that as users of the transportation serviceéreo óbe it passengers have rights that the airlineígoals they must fulfill towards us, as wellén obligations that we must fulfill, así that we are going to meet them onífrom today in depth, so that theí be clear about what you should do for your pró1st flight.

Passenger rights

As users we must receive:

• Informationóclear and timely information about rates, conditions, validity, restrictions thereof and on any changes
  affecting the contract of carriageéreo.
• Detail of the different values ​​that make up the total price of the ticket (rights, rates, charges, applicable taxes, costs
  additional, among others).
• Facilities for purchasing tickets at different airline points of saleídenies, Travel agencies, internet, among others.
• Protectionón and confidentiality of personal data and informationón that you have.
• a document (print the electronic billónico), recognized by the SRI with your purchase invoice, for tickets issued in the
  Ecuador.
• decent treatment, respectful and non-discriminatory.
• Informationón clara, truthful and timely about boarding, flight delays and changes.
• InformationóSafety information before and during the flight.
• Attentionón preferential for people with disabilities and care groupsópriority n.
• Refund of the cost paid for the ticket, within the 5 días hábills following the fact, when the trip no longer has
  onceón to be.
• Informationón timely about any changes in the flight, in the itinerary and in general any aspect that affects the
  agreed reservation; through the middle más ráI ask possible and at least with 4 hours in advanceóon the fly.
• Receive informationón about the polsícompensation ethicsón in case of delays or canceled flights.
• Be heard regarding complaints or comments about the service, expresábeing appropriately and cordially.
• In the total value of the ticket toéreo beán differentiated: Detail of the different values ​​that make up the total price of the ticket (rights, rates, charges, applicable taxes, gravamen ISD, additional costs, among others)
• Discounts from 50% of the value of the ticket in all fares for people with disabilities (CONADIS certificate) and
  older than 65 años, or any other conditionón that the Lawñale for this type of benefits.
• Rates for permanent residents and temporary residents in the province of Galápaid, be governedá according to Special Law
  (50% off); and, applyón of differentiated tariff secún current regulations.
• Require a receipt for each piece of luggage for subsequent removal.
• Have adequate space for your hand luggage with the dimensions and weight allowed by the airline.ínea.
• Carriage of checked and hand luggage on the same flight, according to the policiesíairline safety ethicsínea.
• If the luggage does not arrive or if it arrives on another flight, so that it involves waiting for its ownerñO, the airíno dutyá defray the
  passenger primary expenses.
• In case of failureía o péloss and deterioration of luggage, the passenger mustá make your protest to the transporter within
  of the term of 7 días, from the date of receiptón.
• In case of delay, such a protest mustá be made within the period of 21 días to be counted from the date on which the luggage, the
  things or merchandiseías they should have been received by the passenger.
• Receive a solutionón by the airlineínea before the delay, péfiring, take awayón or deterioration of luggage that has been
  delivered for safekeeping, according to the conditions of the ticket.

Obligations

Así How do we have rights that protect us as users?, spaghettiéWe have obligations to fulfill:

• deliver to the airíno informationón truthful about personal data.
• Review carefullyón the conditions and restrictionsón of the applicationóNo. of rates.
• Accept that the relationshipón contractual with the airlineínea is specified with the purchase of the ticket and that the boarding pass is the guaranteeícoverage for all obligations and liabilities on the part of the carrier.
• Know that the itinerary changes required by the user must comply with the tariff conditions applicable to the airlineínea.
• It is the document (printed or electronicónico) with which the transport contract concluded between the passenger and the company is formalizedñía aérea. Can only be used by the owner.
• The passenger must confirm the reservation with 24 hours in advanceón on domestic flights and with 72 hours on international flights.
• Failure to appear in stateíalcoholic or under the influence of narcotic or psychotropic substancesópizzas.
• Check yourself at least:
  • On domestic flights: 90 minutes before
  • On international flights: 3 hours before
• Submit documentationón an original, at the time of checkup:
  • On domestic flights: Cécitizen dulaía or identity; driver's license; passport; birth certificates for minors; registrationónumber of birth to receiveén born.
  • On international flights: Visa, certificate méI say when necessary, current vaccines (depending on the destination), passport céidentity or citizen dubía (within the Andean Community) the blue passport for refugeesátriad.
• Enter the pre-boarding lounges with the time indicated by the airlineínea.
• Accept current regulations on aviation safetyón and operationócurrent airport number.
• Refrain from all acts before, during undressingés of flight, that may violate the rights of passengers and
  flight safety. Opposite case, to beá reported and delivered to the Authority without the right to anyún type of compensationón.
• Do not transport in hand or checked baggageíprohibited and/or dangerous asses, considered theí by the authority
  airáutica like: explosives, gases, líflammable liquids, substances thatímicas and tógirls, among others.
• Check your luggage personally.
• Declare the actual contents of your luggage.
• Pay at the terminaléarea of ​​origin the value corresponding to excess baggage established by the airlineínea.
• The passenger transporting animals mustá do so in appropriate cages or containers and have health and vaccination certificates.ón; así as the requirements demanded by the paídestination s or tránsito.
• In checked luggage, don't knowá include valuables or personal documents (money, cheques, jewelry,
  artíelectric assesónicos, cáempty, negotiable documents and other securities), well in case of dañO, take awayón o péfiring
  thereof, the airíthe no tendrá responsibility on éstack, unless, before starting the flight, a declaration is filedón of the value and the corresponding insurance is acquired.

Rights of people with special needs, health or disability problems

• Carriers mustán give priority and/or boarding facilities, to the disabled passenger or with needs
  specials and their companionsñbefore.
• It won't be possibleá discriminate against or arbitrarily deny transportation service toéprisoner in attentionónot your conditionón.
• There must be a system ofñalizationón that guides the user, and infrastructure appropriate to the needs of the
  passenger, particularly considering the displacement of people with disabilities.
• All aircraft and terminalséduty areasán mandatory wheelchairs.
• the airíno dutyá acondicionar el transporte de un pasajero con discapacidad o movilidad reducida para recibir asistencia
  to the required services.
• If ox is neededígeno, incubator, wheelchair or stretcher, should beá anticipate with 48 hours on the flight.
• You can travel with assistance animals (lazarillos).
• Passengers who do not declare their conditionón of disability at the time of boarding will not be ableán demand later
  facilities.

¿Do you think the rights and obligations of passengers are fair?? I read them in the comments and any additional questions, they let me know without any problem.