For third toñthe consecutive, the LATAM Group was recognized with the máxima calificación in the categoryíaerosolíglobal lines of the APEX Ranking 2025, the “Five Star Global Airline” for the passengers.
It is worth indicating that, esta nominationón is based exclusively on passenger comments and evaluations, collected throughés from associatesón of APEX with TripIt® of Concur®, the applicationón de organizationóBest rated travel destination in the world.
For this versionón 2025, passengers rated about a millionón of flights and más de 600 aerolídenies, considering different aspects such as the comfort of the seats, cabin service, entertainment on board, restaurateuría, airport lounges (VIP lounges), and connectionón WiFi, among others.
LATAM with 5 stars like más rated by passengers
“It is an honor to receive, for third toñthe consecutive, the recognition of our passengers with the distinctionón of 5 stars of APEX. This reflects our commitment to continue offering excellent service on every flight.. It inspires us to continue improving every detail to provide an experience úunique and unforgettable to all those who choose to fly with us”, said the vice president of Customers Latam Airlines Group, Paulo Miranda.
One of the highlights of LATAM it is the experience on board, which includes several services that contribute to passengers having no sówhat a trip cóway, but alsoén entertaining and pleasant. Among these are the renovated and cóairplane cabin fashions, with ergonomic seatsórecognized monkeys throughout the regionón.
On the other hand, passengers have entertainment alternatives for all tastes, hosted on the platform LATAM Play, which has the content library más large and exclusive Américh latina, with a wide selectionón of más de 240 byíasses -including Disney+, Paramount+ y Max-, 740 television programsóno and 1.500 tracks of música; así as a variety of options ranging from educational and wellness content to original content showcasing regional artists. In the specific caseíI stay Brazil, Passengers can enjoy popular television channelsóI live like GloboNews, Multishow and Globo.
And téconnectivity terms, LATAM implementó Free WiFi for clients LATAM Pass on sun flightséstic and regional, service that in Peruú approaches the 70% Narrow body fleet, in Brazil covers the 100% of the fleet, while in case of Chile superó ya el 60% of the aircraft.
La gastronomíin flight is another of the attributes that passengers value, like the cutting serviceía on sun routeséstatics and the recipe program úunique for long-haul flights, “Flavors that transport”, what does it say éemphasis on cultural heritage-gastronóSudan monkeyérica, led by emerging female chefs representing regional cuisines on board.
permanently, LATAM analyzes passenger preferences and performs segmented actions according toún each passenger, this with the aim of improving trips and delivering a personalized service, both on board and on land, which has resulted in teams prepared and continuously and actively listening to customers.
